Frequently Asked Questions
Q: Why would someone go to counselling?
- People go to counselling for a variety of reasons, whether it is to receive assistance moving past a traumatic event or life transition, to strengthen relationships with others or for personal growth and exploration. Most people at some point in their lives need help addressing certain issues or problems in that are creating distress. Counselling can help people transform their lives both emotionally and mentally.
Q: How much does counselling cost?
- At Clarity Counselling Group, we strive to provide affordable counselling and support services for the community. Therefore, we are pleased to offer a sliding scale if needed. This can be discussed with your counsellor at your initial phone consultation.
- Our Fees are based on the scale recommended by the BC Association of Clinical Counsellors. Payment can be made by cash, cheque, e-transfer, Visa, Mastercard or Amex. Payment is due at the end of the session. You will be provided with a receipt at that time.
Q: Is counselling covered by my Extended Health Plan?
- This depends on your coverage. Many plans do offer some coverage for a Registered Clinical Counsellor or Registered Psychologist through their extended benefits or EAP (Employment Assistance Program). Receipts will be provided and may be submitted to your extended health plan for re-imbursement.
Q: What is the cancellation policy?
- Please note that we require at least 24 hours notice for a cancellation or re-scheduling of an appointment to avoid being charged for the session.
Q: Is everything that is talked about during our sessions kept confidential?
- Confidentiality is at the core of the therapeutic relationship. Information that is shared with your counsellor is kept in strict confidence. No information will be shared without your written or verbal consent.
- The legal and ethical exceptions are:
- If you are in danger of seriously hurting yourself or someone else.
- When the abuse of a vulnerable person has been disclosed.
- If counselling records are subpoenaed by court order.